Transcript
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Ch 16: Hiring and Managing Employees
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Ch 16: Hiring and Managing Employees
Chapter 16
Hiring and Managing Employees
Learning Objectives:
16.1 Explain the three types of staffing policies that companies use.
16.2 Describe the key human resource recruitment and selection issues.
16.3 Summarize the main training and development programs that firms use.
16.4 Explain how companies compensate managers and workers.
16.5 Describe the importance of labor–management relations.
Chapter Outline:
Introduction
International Staffing Policies
Ethnocentric Staffing
Advantages of Ethnocentric Staffing
Disadvantages of Ethnocentric Staffing
Polycentric Staffing
Advantages and Disadvantages of Polycentric Staffing
Geocentric Staffing
Advantages and Disadvantages of Geocentric Staffing
Recruiting and Selecting Human Resources
Human Resource Planning
Recruiting Human Resources
Current Employees
Recent College Graduates
Local Managerial Talent
Nonmanagerial Workers
Selecting Human Resources
Culture Shock
Reverse Culture Shock
Dealing with Reverse Culture Shock
Training and Development
Methods of Cultural Training
Environmental Briefings and Cultural Orientations
Cultural Assimilation and Sensitivity Training
Language Training
Field Experience
Compiling a Cultural Profile
Nonmanagerial Worker Training
Employee Compensation
Managerial Employees
Bonus and Tax Incentives
Cultural and Social Contributors to Cost
Nonmanagerial Workers
Labor–Management Relations
Importance of Labor Unions
International Labor Movements
A Final Word
A comprehensive set of specially designed PowerPoint slides is available for use with Chapter 16. These slides and the lecture outline below form a completely integrated package that simplifies the teaching of this chapter’s material.
Lecture Outline
I. INTRODUCTION
Human resource management (HRM) is the process of staffing a company and ensuring that employees are as productive as possible. It requires managers to be effective in recruiting, selecting, training, developing, evaluating, and compensating employees and in forming good relations.
International HRM differs considerably from HRM in a domestic setting because of differences in national business environments.
There is the issue of expatriates—citizens of one country who are living and working in another; many issues arise when expatriate employees have job assignments that last several years.
Culture is central to the discussion of how international companies manage their employees. Training and development programs, recruitment and selection practices must often be tailored to local practices.
II. INTERNATIONAL STAFFING POLICIES
Staffing policy is the means by which a company staffs its offices; staffing policy is influenced by international involvement. The main approaches to the staffing of international operations are ethnocentric, polycentric, and geocentric. Companies will often blend different staffing policies.
A. Ethnocentric Staffing
Individuals from the home country manage operations abroad. Appeals to companies that want control over decision making in offices abroad and that formulate policies designed to work in every country of operations. Firms pursue this policy only for top managerial posts in their international operations because at lower levels, it is impractical.
1. Advantages of ethnocentric staffing
a. Locally qualified people are not always available. In developing and newly industrialized countries, there is often a shortage of qualified personnel—resulting in a highly competitive local labor market.
b. Companies use ethnocentric staffing to recreate operations in the image of home-country operations.
c. Expatriate managers infuse branch offices with the corporate culture; important to shared values in each international office implementing global strategies. The image of home-office operations can ease the transfer of special know-how.
d. Some firms feel managers sent from the home country will look out for the company’s interests more than host-country natives.
e. Companies that operate in highly nationalistic markets and those worried about industrial espionage use an ethnocentric approach.
2. Disadvantages of ethnocentric staffing
a. Relocating managers from the home country is expensive. Bonuses for relocating, plus relocation expenses for families, increase the cost of a manager. Cultural differences and long periods away from relatives and friends contribute to the failure of international assignments.
b. Can create barriers for the host-country office. Home-country managers in the host country encourage a “foreign” image of the business; lower-level employees feel that managers do not understand their needs. Expatriate managers may not overcome cultural barriers or understand the needs of their local employees or their local customers.
B. Polycentric Staffing
Individuals from the host country manage operations abroad.
1. Well-suited to companies that want to grant autonomy in decision making. But this policy does not mean that host-country managers are left to run operations any way they see fit.
2. Large international companies conduct extensive training programs in which host-country managers visit home offices for extended periods to be exposed to the company’s culture and business practices.
3. Advantages and disadvantages of polycentric staffing:
a. Places managerial responsibility in the hands of people familiar with the local business environment.
b. Managers with deep cultural understanding of the local market can be an enormous advantage.
c. They need not overcome cultural barriers created by being an outsider, and they have a better feel for the needs of employees, customers, and suppliers.
d. Eliminates the high cost of relocating expatriate managers and families.
e. With natives of each country managing, a company becomes a collection of national businesses.
f. For a firm following a global strategy, a lack of integration, knowledge sharing, and a common image may negatively affect performance.
C. Geocentric Staffing
Best-qualified individuals, regardless of nationality, manage operations abroad. The local manager is from the host country, from the home country, or from a third country, depending on specific needs. Reserved for top-level managers.
1. Advantages and disadvantages of geocentric staffing:
Develops global managers who adjust to any business environment and to cultural differences.
Useful for companies trying to break down nationalistic barriers among managers in an office or between different offices.
The main drawback is cost. The high demand for people with special skills and their short supply have inflated salaries.
III. RECRUITING AND SELECTING HUMAN RESOURCES
Companies try to recruit and select qualified managers and nonmanagerial workers who are well suited to their tasks and responsibilities. How does a company recruit and select the best available individuals?
A. Human Resource Planning
1. Forecasting both a company’s human resources needs and supply.
2. Phase one: take inventory of a company’s current human resources. Data is collected on employees, including education, job skills, previous jobs, language skills, and experience living abroad.
3. Phase two: estimate future HR needs to decide whether to hire employees or to subcontract production to other producers.
a. This decision can raise ethical questions. Subcontracting work to low-wage nations and allegations of workplace abuse has encouraged many firms to establish codes of conduct and step up efforts to ensure compliance.
4. Phase three: managers develop a plan for recruiting and selecting people to fill vacant and anticipated new positions.
5. A firm must make plans for reducing its workforce—a process called decruitment—when HR levels are greater than anticipated.
B. Recruiting Human Resources
Identifying and attracting qualified applicants for vacant positions.
1. Current employees
a. Likely candidates within the company are those managers who were involved in previous stages of an international project.
b. These individuals may have important contacts in the host country and have been exposed to its culture.
2. Recent college graduates
a. Companies also recruit recent college graduates who have come from other countries to attend college in the firm’s home country.
b. This is a common practice among U.S. companies; new hires receive general and specialized training and receive positions in their native countries. They learn about the organization’s culture and how it conducts business.
c. Most important is their familiarity with the culture of the target market, including its customs, traditions, and language.
3. Local managerial talent
a. Hiring local managers is common when cultural understanding is a key job requirement.
b. Hiring local managers with government contacts may speed the approval process for local operations.
c. Governments may force a company to recruit local managers to develop its own managerial talent.
d. Governments may restrict the number of international managers that can work in the host country.
4. Nonmanagerial workers
a. Companies recruit locally for nonmanagerial positions if there is little need for specialized skills or training.
b. A specialist from the home country is brought in to train people chosen for more demanding positions.
c. Firms turn to the local labor market when governments restrict the number of workers allowed into the host country; such efforts reduce unemployment among the local population.
d. Countries sometimes permit the importation of nonmanagerial workers.
C. Selecting Human Resources
1. Screening and hiring the best-qualified applicants with the greatest performance potential.
2. For international assignments, it is essential to measure a person’s ability to bridge cultural differences.
3. Expatriate managers must adapt to a new way of life in the host country and work with others from different cultural backgrounds.
4. Culturally sensitive managers increase the likelihood that a company will achieve its business goals.
5. Recruiters assess cultural sensitivity by asking candidates questions about their receptiveness to new ways of doing things and questions about racial and ethnic issues. They can employ global aptitude tests.
6. The cultural sensitivity of each family member going to the host country needs assessment; the inability of a family member or spouse to adapt is the most common reason for the expatriate failure.
D. Culture Shock
1. Culture shock is a psychological process that affects people living abroad, characterized by homesickness, irritability, confusion, aggravation, and depression.
2. A person experiencing it has trouble adjusting to the new environment in which they find themselves.
3. Expatriate failure—the early return by an employee from an international assignment because of inadequate job performance—often results from cultural stress.
4. The higher cost of expatriate failure is convincing many companies to invest in cultural-training programs for employees sent abroad.
E. Reverse Culture Shock
1. Reverse culture shock is the psychological process of re-adapting to one’s home culture.
2. Values and behavior that once seemed so natural now seem strange, and returning managers find that either no position or a “standby” position awaits them in the home office.
3. Companies often do not take full advantage of the cross-cultural abilities of managers who have spent valuable years abroad.
4. Expatriates who successfully adapt to new cultures often leave their companies within a year of returning home because of difficulty blending back into the company culture.
5. Spouses and children often have difficulty leaving the adopted culture and returning home.
6. Dealing with reverse culture shock
a. Home-culture reorientation programs and career-counseling sessions for returning managers and their families can be highly effective.
b. The employer might bring the family home for a short stay before the return to prepare for reverse culture shock.
c. Good career development programs help companies retain valuable managers. Ideally, a career development plan is created before an employee goes abroad.
d. Mentors can be assigned to returning managers; mentor becomes a confidant so the expatriate manager can discuss problems about work, family, and readjustment to the home culture.
IV. TRAINING AND DEVELOPMENT
After recruitment and selection, a company identifies the skills and knowledge needed to perform duties. Employees lacking the necessary skills or knowledge go into training or development programs. Companies realize the need for in-depth training and development programs if they want maximum productivity from managers abroad.
A. Methods of Cultural Training (See Figure 16.1)
1. The extent of a company’s international involvement requires a corresponding level of cultural knowledge from employees.
2. Companies that are highly international need employees with language fluency and in-depth experience in other cultures; small companies or those new to global business begin with basic cultural training.
3. Companies use many methods to prepare managers for international assignments. The goal of most programs is to create informed, open-minded, and flexible managers with a level of cultural training appropriate to the duties required of them.
4. Environmental briefing and cultural orientations
Environmental (area) briefings include information on local housing, health care, transportation, schools, and climate.
Cultural orientations offer insight into social, political, legal, and economic institutions.
5. Cultural assimilation and sensitivity training
a. Cultural assimilation teaches the culture’s values, attitudes, manners, and customs.
b. Guerilla linguistics, which involves learning some phrases in the local language, is used at this stage.
c. Also, useful at this stage is role-playing: the trainee responds to a situation and is evaluated by a team of judges.
d. Sensitivity training teaches people to be considerate and understanding of other peoples’ feelings and emotions.
6. Language training
a. This level of training gets a trainee “into the mind” of local people—to learn more about why people behave as they do.
b. This is perhaps the most critical part of cultural training for long-term assignments.
c. A survey of top executives found that foreign-language skills topped the list of skills needed for a competitive edge.
7. Field experience
a. Field experience means visiting the culture, walking the streets of its cities and villages, and becoming absorbed by it for a short period of time.
b. The trainee enjoys the unique cultural traits and feels the stresses inherent in living in the culture.
B. Compiling a Cultural Profile
Cultural profiles can be quite helpful in deciding whether to accept an international assignment. Sources for constructing a cultural profile include:
1. CultureGrams: This guide can be found in the reference section of many libraries. Updates make this a timely source of information.
2. Country Studies Area Handbooks: This series explains how politics, economics, society, and national security issues are related and shaped by culture in more than 70 countries.
3. Background Notes: These notes contain relevant factual information on human rights and related issues. Published by the U.S. State Department, they take a U.S. perspective.
4. Information can also be obtained by contacting the embassies of other countries and by locating people with firsthand knowledge and specific books and films.
C. Nonmanagerial Worker Training
1. Nonmanagerial workers have training and development needs, especially in developing and newly industrialized countries where people have not completed primary school.
2. Even when well educated, workers may lack industry experience.
3. The need for basic-skills training grows as companies explore opportunities in emerging markets.
4. In some countries, students who are unable or unwilling to enter college can enter programs paid for by the government and private industry and undergo extensive training for cutting-edge technologies (e.g., Japan and Germany lead the world in vocational training and apprenticeship programs for nonmanagerial workers).
V. EMPLOYEE COMPENSATION
Goal should be to attract and retain the best and brightest employees and reward them for their performance. Because a country’s compensation practices are rooted in its culture, legal, and economic systems, determining compensation is complicated.
A. Managerial Employees
1. Compensation packages must reflect the cost of living, which includes the cost of groceries, dining out, clothing, housing, schooling, heath care, transportation, and utilities.
2. It costs more to live in some countries, and within a country the cost of living varies from large cities to rural towns.
3. Managers who relocate to lower cost-of-living countries are paid the same amount that they were receiving at the home office; otherwise, they would be penalized for accepting an international job.
4. Companies cover other costs incurred by expatriate managers such as high-quality local education.
5. Bonus and tax incentives
a. Companies commonly offer inducements for international postings; the most common is a financial bonus.
b. Hardship pay involves bonuses for an unstable country or one with a very low standard of living.
c. The U.S. government permits citizens working abroad to exclude “foreign-earned income” from their taxable income in the United States.
6. Cultural and social contributors to cost
a. Culture is a key to the compensation of expatriate managers.
b. Some nations offer more paid holidays, free medical care, and plans for taking seriously ill expatriates and family members home or to nearby countries.
c. Companies that hire managers in the local market might encounter additional costs engendered by social attitudes (e.g., paid maternity leave).
d. Host-country managers receive the same pay as managers who work for local companies but receive special perks.
B. Nonmanagerial Workers
Two main factors influence the wages of nonmanagerial workers.
1. First, their compensation is strongly influenced by increased cross-border business investment.
2. Employers can relocate fairly easily to nations where wages are lower. Often, workers at home must accept lower wages or see jobs lost.
3. This may create a trend toward greater equality in workers’ pay worldwide. An equalizing effect may encourage improvement in workers’ lives in some countries at the expense of those in others.
4. But freedom to relocate differs from country to country; some countries allow firms to move with little notice, others impose restrictions.
5. Second, labor is more mobile than ever before.
6. Although labor laws in Europe are more stringent than in the United States, EU countries have abolished the requirement that workers from one EU nation obtain visas to work in another (e.g., if workers in Spain have no work or the pay is inadequate, they can move to another EU country). This is referred to as the Free Movement of Labor.
VI. LABOR–MANAGEMENT RELATIONS
When management and workers realize they depend on each other, the company is better prepared to meet its goals and surmount unexpected obstacles. Giving workers a greater stake in the company—through profit-sharing plans—can increase morale and generate commitment to improved quality and customer service. Because relations between laborers and managers are human relations, they are rooted in culture and are affected by political movements.
To control operations, large companies make high-level labor decisions at home; but lower-level decisions are typically left to managers in each country. Localizing management decisions contributes to better labor–management relations because local managers may handle local matters more effectively.
A. Importance of Labor Unions
1. The strength of labor unions where a company has operations affects performance and the selection of a location.
2. Developing and emerging markets in Asia are popular for international companies, and some Asian governments appeal to companies by promising to keep labor unions in check.
3. Developed nations are attractive if a cooperative atmosphere exists between company management and labor unions.
4. Labor unions are stronger in France and Germany although union membership in Germany has fallen.
5. Under codetermination, German workers enjoy a direct say in the strategies and policies of their employers.
6. International labor movements
a. Unions around the globe try to improve the treatment of workers and reduce incidents of child labor.
b. It is difficult for a union in one nation to support its counterpart abroad. Events abroad are difficult to comprehend, and workers compete for jobs at multinational companies.
c. Labor unions in one country might offer concessions to attract the jobs created by a new production facility; in this way, unions in different nations compete against one another.
d. Some argue that this phenomenon creates downward pressure on wages and union power worldwide.
VII. A FINAL WORD
This chapter concludes our survey of international business. We studied how firms, ranging from small- and medium-size businesses to large global companies, hire and manage their most important resource—their employees. We hope we piqued your interest in the goings-on of the global marketplace and in the activities of international companies of all types and sizes.
Quick Study Questions
Quick Study 1
1. Q: A firm that staffs its operations abroad with home-country nationals uses a staffing policy called?
A: In ethnocentric staffing, operations outside the home country are managed by individuals from the home country. This policy tends to appeal to companies that want to maintain tight controls over the decision making of branch offices abroad.
2. Q: Polycentric staffing is when a company staffs its operations with people from where?
A: In polycentric staffing, operations outside the home country are managed by individuals from the host country. This policy does not mean that host-country managers are left to run operations in any way they see fit. Large international companies usually conduct extensive training programs in which host-country managers visit home offices for extended periods.
3. Q: Geocentric staffing is typically reserved for whom?
A: In geocentric staffing, operations outside the home country are managed by the best qualified individuals, regardless of nationality. This policy is reserved for top level managers.
Quick Study 2
1. Q: The process of forecasting a company’s human resource needs and supply is called what?
A: Human resource planning is important in order for the firm to forecast its human resource needs and supply. The process involves three stages: (1) taking an inventory of the company’s human resources; (2) estimating the company’s future needs for human resources; and (3) developing a plan for recruiting and selecting human resources.
2. Q: When recruiting employees, from where can employers attract qualified applicants?
A: Companies recruit their employees internally or through external sources. Likely candidates within the company (current employees) are those managers who were involved in previous stages of an international project. Companies also recruit from among recent college graduates who have come from other countries to attend college in the firm’s home country. Hiring local managerial talent is common when cultural understanding is a key job requirement. In some cases, a government forces a company to recruit local managers so that the nation can develop its own internal pool of managerial talent. Companies typically recruit locally for nonmanagerial workers because there is often little need for highly specialized skills or training.
3. Q: Culture shock is a psychological process that affects people who live where?
A: Culture shock is a psychological process that affects people living abroad and is characterized by homesickness, irritability, confusion, aggravation, and depression. It is important in the selection of international managers because it is often the cause of managers failing in their international assignment and returning home. This can be extremely expensive for companies.
Quick Study 3
1. Q: What constitutes the most basic level of cultural training?
A: For managers, the goal is often to create informed, open-minded, and flexible employees with cultural training appropriate to their duties. Environmental briefings typically include information on local housing, health care, transportation, schools, and climate. Cultural orientations offer insight into social, political, legal, and economic institutions. Cultural assimilation teaches the culture’s values, attitudes, manners, and customs. Sensitivity training teaches people to be considerate and understanding of other peoples’ feelings and emotions. In-depth language training gets a trainee “into the mind” of local people to learn why people behave as they do. Field experience means visiting the culture, and becoming absorbed by it for a short period of time.
Nonmanagers also have a need for training and development, especially in developing countries where basic educational opportunities are limited and industrial experience may be new. In many countries, national governments cooperate with businesses to train nonmanagerial workers. Japan and Germany lead the world in vocational training and apprenticeship programs for nonmanagerial workers.
2. Q: What type of training is said to get one “into the mind” of the local people?
A: Language training is the type that is used to get the trainee “into the mind” of local people. The trainee learns more about why local people behave as they do.
Quick Study 4
1. Q: A manager who goes to work in an unstable country might receive a bonus called what?
A: Hardship pay is the term used for bonuses given to managers who are asked to go into a particularly unstable country or one with a very low standard of living.
2. Q: Some factors that contribute to the compensation of expatriate managers include what?
A: Compensation for managerial employees must reflect the cost of living in that country. Culture plays an important role in the compensation of expatriate managers. For example, many countries offer free medical care to everyone living and working there. Companies that hire managers in the local market might encounter additional costs engendered by social attitudes. In some countries, employers are expected to provide free or subsidized housing.
Two main factors influence the wages of nonmanagerial workers. First, their compensation is strongly influenced by increased cross-border business investment. Second, because labor is more mobile today than ever before, wages are affected.
Quick Study 5
1. Q: Because labor–management relations are human relations they are rooted in what?
A: Labor–management relations are the positive or negative condition of relations between company management and its workers. Positive relations between labor and management can give a firm competitive advantage. Because labor–management relations are human relations, they are rooted in culture and are often influenced by political movements in a market.
2. Q: German workers have a direct say in the strategies and policies of their employers under a plan called what?
A: Under a plan called codetermination, German workers enjoy a direct say in the strategies and policies of their employers. This plan allows labor representatives to participate in high level company meetings by actually voting on proposed actions.
Ethical Challenge
You are an expatriate manager at a manufacturing facility in Asia on your first assignment abroad. You are aware of increasing concern among your employees (mostly young women) about wages that barely permit them to live at subsistence level. The plant is not unionized, and you know that your superiors in your home country are not particularly supportive of efforts to organize workers. In fact, despite the calm demeanor when the subject of unions is raised, you believe that upper management in the home country could react severely if workers unionized. Headquarters would likely shift production elsewhere, close the plant, and transfer you elsewhere.
16-5 Can you propose anything that might improve conditions for workers that would also get the approval of upper management?
A: As manager of the manufacturing facility, headquarters could be asked for things other than salary that could improve the standards of living for the workers. A donation to a local charity that helps out poor families is one option. Another is to give local schools and hospitals grant money for needed repairs or equipment. Another option is to provide health check-ups free of charge for the workers and their immediate families. Anything that could be helpful in terms of raising living standards yet would not jeopardize the jobs of employees is probably the best avenue to follow.
16-6 If you attempted what you proposed above but then failed, would you encourage workers to unionize? Explain.
A: Student responses for this question will vary. However, for companies that have shifted production to certain low cost manufacturing hubs, many students might feel that the threat to move, is not often a viable option. In the opinion of some of the students, companies will look at most of these decisions from a long term perspective, and that they will always be looking to improve the supply chain, through increased productivity and efficiency. The cost of moving, including the hiring and training new workers will only hinder their ability to improve its supply chain, through increased productivity and efficiency.
Teaming Up
Suppose you and several of your classmates are a team assembled by your employer to decide whether to begin personality testing all employees. A British firm found that the top three reasons people quit or underperform are rooted in personality rather than skill, knowledge, or qualification. Personality testing in the workplace is widespread in Australia, Europe, and the United States, but is catching on in Asia.
16-7 What personality traits might help explain poor performance? Explain.
A: Do personality traits affect performance? Such question is always relevant. Companies will always be looking for highly effective and productive employees. Personality can have implications not only on an individual performance level but also within groups. Key personality traits include: emotional stability, extroversion, openness to experience, agreeableness and conscientiousness.
Emotional stability represents the degree to which an employee might be anxious, depressed, any and insecure. This is important because it involves less negative thinking and can lead to poor performance.
Extroversion represents the degree to which an employee will be sociable, talkative, assertive, active and ambitious. This trait will lead to better interpersonal skill and higher performance. So, an introvert would probably be a poor performer, especially in positions where they have to work with others.
Openness to experience relates to the employee would be open to experience and be intellectually curious. An individual that is not open to experience will be a poor performer because they would be less adaptable to change.
Agreeableness represents the extent to which an employee can be good natured and liked by others. So, an employee who is not complaint and liked by others will tend to be a poor performer.
Conscientiousness represents the degree to which an employee is dependable, responsible and organized. Obviously an employee who not disciplined and organized will be a poor performer.
16-8 Could the reason why Asian societies have not used such testing in the past be rooted in culture? Explain.
A: Asian countries have been slow to adopt the use of personality testing in the workplace. This has in part been due to cultural differences. In Chapter 2, the importance of culture in the values and behavior of a society was discussed. The Hofstede Framework developed five dimensions for examining cultures. For example, Asian countries tend to rank lower than most on the Individualism factor, being primarily a collectivist culture (a society that emphasized the group rather than the individual). Loyalty in a collectivist culture is important, and it fosters strong relationships where everyone takes responsibility for fellow members of their group. In addition, Long-term Orientation (LTO) is ranked high in Asian cultures. This Dimension indicates a society's time perspective and an attitude of persevering; that is, overcoming obstacles with time, if not with will and strength
16-9 What advantages might global aptitude tests offer firms doing business globally?
A: Students will likely need to do research (in the library or on the Internet) to answer this question adequately.
Practicing International Management Case
Expatriation or Discrimination?
16-12 Q: In addition to those mentioned in the case, what are some other advantages associated with the hiring of local managers in emerging markets?
A: Local managers have intimate knowledge of the local culture and how the local business community functions. This can help a company get farther ahead than it might possibly have been able to do with an expatriate in charge.
16-13 Q: What steps should a company take to ensure that, if taken to court, it can demonstrate that staffing cuts have not been discriminatory?
A: It should do exactly as Ricoh had done in the case. It must have documentation and hard evidence of poor performance in job-related activities. These cannot be simply “trumped-up charges” but must be made honestly and ethically in the best interests of the company’s performance.
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