Among the reasons why people in organizations resist change, several of them are based on the same concern. It is:
A. Change usually is unnecessary.
B. Change depreciates the value of past performance.
C. Change always benefits managers more than their staff members.
D. Change never really improves anything.
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What should be the first action taken when preparing to hire a new employee?
A. Compose a job description.
B. Conduct a job analysis.
C. Screen all applications to see who meets job requirements.
D. Interview all interested applicants.
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Why do many social agencies (particularly public ones) tend to use bureaucratic approaches to management?
A. They adapt well to the changing needs of clients.
B. They help to protect the organization from attacks from a hostile task environment.
C. They promote the growth of professionalism.
D. They result in low staff turnover.
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Which form of termination may require that the individual receive preferential treatment if he or she applies for a new position that opens up in the future?
A. Gross misconduct
B. Reduction in force (RIF)
C. Job abandonment
D. Mutual agreement
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When generalized knowledge is acquired for future use in a unique situation that cannot be specified in advance, we refer to this type of instruction as:
A. Case supervision.
B. Education.
C. Staff development.
D. Training.
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Worker: You must be disappointed about not going home.. Kevin: Yes.. Worker: I reminded him that I was not opposed to his visiting Springfield (an aunt's hometown) if it could be worked out between him and his mother and stepfather. Kevin: My aunt didn't call like she said she would.. Worker: We were silent for a minute. Then I told him that I had brought him some exercises to work on since he wasn't in school. Kevin: What does this have to do with school? Worker: Well, it's not reading, writing or arithmetic, but these exercises will give you something productive to do.. In this interaction between Kevin and his worker, the use of the exercises:
a. Block the immediate work instead of deepening it
b. Deepen the immediate work by deepening the assessment information
c. Reframe the problem
d. Create a sessional transition
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Dividing staff into areas of direct service, client outreach, public relations, and fund acquisition is an example of departmentation by:
A. enterprise.
B. service offered.
C. client problem.
D. marketing channel.
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