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Title: What is the primary reason for repeating information back to a caller while screening calls? Post by: clcharleston on Jan 27, 2018 What is the primary reason for repeating information back to a caller while screening calls?
a. Gives the caller a chance to clarify and/or confirm information b. Lets the caller know you are listening c. Gives appearance of professionalism d. Keeps you focused Title: What is the primary reason for repeating information back to a caller while screening calls? Post by: clew0012 on Jan 27, 2018 Content hidden
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