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Title: The difference between customer expectations and customer perceptions of what was actually received ... Post by: NorrisBBQ on Jan 30, 2018 The difference between customer expectations and customer perceptions of what was actually received during the service encounter is referred to as service quality ________.
a. Blips b. Bloops c. Breakeven point d. Gaps Title: The difference between customer expectations and customer perceptions of what was actually received ... Post by: shahanas on Jan 30, 2018 d
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