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Title: What are the major categories of organizational performance measures? Provide two example measures ... Post by: K3lly_1996_R3ne on Jan 30, 2018 What are the major categories of organizational performance measures? Provide two example measures for each category at an organizational level.
Title: What are the major categories of organizational performance measures? Provide two example measures ... Post by: cedd123 on Jan 30, 2018 Organizational performance measures can be classified into eight important categories:
Financialreturn on assets, earnings per share Customer and marketcustomer satisfaction, market share Qualitycustomer ratings of goods and services, product recalls Timespeed, reliability Flexibilitydesign flexibility, volume flexibility Innovation and learningemployee satisfaction, employee turnover Productivity and operational efficiencylabor productivity, equipment utilization Sustainabilityproduct-related litigation, financial audits |