Biology Forums - Study Force

Identify the statement about goods and services that is NOT true?
 a. Services that do not involve significant interaction with customers can be managed much the same as goods in a factory.
  b. A service is any primary or complementary activity that does not directly produce a physical product.
  c. Some very significant differences exist between goods and services that create different demands on the operations function.
  d. Designing and managing operations in a goods-producing firm is quite similar to that in a service-providing organization.

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