Biology Forums - Study Force

Which of the following strategies were listed in the text for working with hostile, involuntary members:
 
 

 
 

a. Modeling respect can help calm members
  b. Discourage members from venting their unhappiness as it will just increase their hostility
  c. If a member continues to be overly verbally abusive, the leader should immediately confront the member and extend the session until the member is calm
  d. All of the above
 
 

A