|
Title: A rule of thumb: (Multiple Choice) Post by: albulena on Feb 20, 2018 A rule of thumb:
a. Is a simple computation that produces a generalized answer b. Reduces the room rate by income generated in other departments c. Deals with the water temperature in the spa d. Is an estimated ADR e. All of these except c Generally, one would expect to see higher average per delegate spending with a medical convention than with a military or religious convention. Indicate whether the statement is true or false Property Management Systems capture a great deal of information that can then be arranged and reordered in a variety of reports. Indicate whether the statement is true or false Suggesting the guest might prefer to pay a little extra for better accommodations than he/she originally reserved is called: a. Upgrading b. Upselling c. Upclassing d. Upassigning e. All of the above except d are true Which class of employee has the smallest take-home earnings? a. Housekeeping b. Bells c. Telephone d. Reservations e. Security Hotels ask for a credit-card number when taking a reservation, but they rarely almost never post the charge by opening a folio before the guest arrives. Indicate whether the statement is true or false Hotels which utilize guest history database systems both save time and appear more efficient; a reservationist using such a system could literally remind the caller what he had for room service breakfast and that it was delivered at 6am. And ask if he would like to arrange the same order for this visit as well. Indicate whether the statement is true or false All else being equal, a reservationist should be trained to first offer the caller a: a. Package rate b. Convention rate c. Rack rate d. Weekend rate e. Flat rate Single and double refer to the: a. Room rate b. Type of bed c. S and D d. Number of guests who could be housed in the room e. All of the above To speed check-outs, folios of departing guests may be placed under the guest-room door, even if the hotel offers in-room television access. Indicate whether the statement is true or false Title: A rule of thumb: (Multiple Choice) Post by: elana1980 on Feb 20, 2018 Content hidden
|