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Title: When handling a very upset caller: Post by: dupoyjohn134 on Mar 28, 2020 When handling a very upset caller:
▸ say "I know what you mean" when they complain. ▸ immediately transfer them to a supervisor. ▸ invite them to suggest a solution to the problem. ▸ put them on hold until they can cool off. Title: When handling a very upset caller: Post by: binva on Mar 28, 2020 Content hidden
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