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Title: Why is it most likely important to maintain this guest's satisfaction with the hotel and the front ... Post by: nailat on Aug 16, 2016 Why is it most likely important to maintain this guest's satisfaction with the hotel and the front desk clerk?
A) The guest is visiting the ReView Hotel during the off season and is paying a below average rate for the room. B) The guest is already satisfied with the wireless service, so her cluster of satisfactions will be maintained if she is also satisfied with the hotel and the front desk clerk. C) The guest's membership in the hotel's rewards club indicates a previous level of satisfaction that should be maintained by the front desk clerk to ensure customer loyalty. D) The hotel maintains exclusivity through various pricing levels and room features. E) The clerk is the only employee of the hotel with whom the guest will have contact. Title: Re: Why is it most likely important to maintain this guest's satisfaction with the hotel and the ... Post by: Nicro on Oct 16, 2016 Content hidden
Title: Re: Why is it most likely important to maintain this guest's satisfaction with the hotel and the front ... Post by: nailat on Nov 26, 2016 Thank you, this is exactly what I needed!
Title: Re: Why is it most likely important to maintain this guest's satisfaction with the hotel and the front ... Post by: Nicro on Nov 28, 2016 you're welcome
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