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Title: What three components combine to form the customer loyalty index (CLI)? Post by: matashola on Jan 25, 2017 What three components combine to form the customer loyalty index (CLI)?
a. customer lifetime value, customer satisfaction and customer advocacy b. net present value, customer value and customer satisfaction c. customer life, customer retention and customer recommendation d. discount rate, customer lifetime value and customer satisfaction e. customer satisfaction, customer retention and customer recommendation Title: Re: What three components combine to form the customer loyalty index (CLI)? Post by: D-man on Jan 25, 2017 Content hidden
Title: Re: What three components combine to form the customer loyalty index (CLI)? Post by: matashola on Apr 1, 2017 My friend got the same as you :D
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