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Title: If it is true that a company’s relative service quality declined over a five-year period, but ... Post by: matashola on Jan 25, 2017 If it is true that a company’s relative service quality declined over a five-year period, but their actual service quality did not change, then which of the following best accounts for the relative service quality decline?
a. The company mismeasured its actual quality level. b. The company mismeasured its relative quality level. c. Competing offerings damaged the company’s reputation for product quality. d. The competition moved ahead in delivering a higher level of service quality. e. There is no way for relative quality to fall while actual quality remains the same. Title: Re: If it is true that a company’s relative service quality declined over a five-year period, but ... Post by: D-man on Jan 25, 2017 Content hidden
Title: Re: If it is true that a company’s relative service quality declined over a five-year period, but ... Post by: matashola on Apr 1, 2017 So helpful
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