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The hospital administrator is determining the quality level of care provided to patients. Which quality indicator would be most applicable for the administrator to focus?
1. Caring nurses
2. No mistakes
3. Low staff turnover
4. No hospital-acquired infections
Correct

1
Rationale 1: A quality measure that a patient would use to measure quality care would be caring nurses. This is the quality indicator that the hospital administrator would focus. (See Table 2-1 Quality Measures from Various Perspectives)
Rationale 2: No mistakes is a quality indicator that physicians would focus. A quality measure that a patient would use to measure quality care would be caring nurses. This is the quality indicator that the hospital administrator would focus. (See Table 2-1 Quality Measures from Various Perspectives)
Rationale 3: Low staff turnover is a quality indicator that the hospital administrator would focus. A quality measure that a patient would use to measure quality care would be caring nurses. This is the quality indicator that the hospital administrator would focus. (See Table 2-1 Quality Measures from Various Perspectives)
Rationale 4: No hospital-acquired infections would be a quality indicator that the health insurance companies would focus. A quality measure that a patient would use to measure quality care would be caring nurses. This is the quality indicator that the hospital administrator would focus. (See Table 2-1 Quality Measures from Various Perspectives)

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