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Title: By measuring customer retention rates, firms can determine both behavioral loyalty and attitudinal ... Post by: Michelle Kelly on Aug 13, 2017 By measuring customer retention rates, firms can determine both behavioral loyalty and attitudinal loyalty.
A) True B) False Title: Re: By measuring customer retention rates, firms can determine both behavioral loyalty and ... Post by: w.i.l.l on Aug 13, 2017 Content hidden
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