|
Title: When clients reach the defensive phase (escalating toward violence), the best response is: Post by: Herrnboeck on Sep 26, 2017 When clients reach the defensive phase (escalating toward violence), the best response is:
a. calm them with a gentle touch b. set realistic and enforceable limits c. use a commanding voice tone establish control d. avoid compromise as this demonstrates weakness and will lead to further demands e. none of the above Title: Re: When clients reach the defensive phase (escalating toward violence), the best response is: ... Post by: kai920 on Sep 26, 2017 Content hidden
Title: Re: When clients reach the defensive phase (escalating toward violence), the best response is: Post by: Herrnboeck on Jul 9, 2018 Very good stuff, really appreciate your help!
|