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Title: For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per ... Post by: Godchaser on Jan 30, 2018 For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on-duty during the 6:30 to 7:00 a.m. time period, and assuming a 90 target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?
a. More than 5 but less than or equal to 10 customers per hour b. More than 10 but less than or equal to 15 customers per hour c. More than 15 but less than or equal to 20 customers per hour d. More than 20 customers per hour Title: For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per ... Post by: babyfacelove on Jan 30, 2018 Content hidden
Title: For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per ... Post by: Godchaser on Jan 30, 2018 Honest answer, thx
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