|
Title: Customer contact, for the purpose of classifying a system as being high-contact or low-contact, is ... Post by: EnS0urce on Jan 30, 2018 Customer contact, for the purpose of classifying a system as being high-contact or low-contact, is measured by:
a. the percentage of a service provider's workday spent with customers. b. the percentage of time a customer must be in the system relative to the total time it takes to provide a service. c. the number of service encounters occurring in a given span of time. d. the number of different service providers required to serve one customer. Title: Customer contact, for the purpose of classifying a system as being high-contact or low-contact, is ... Post by: studente on Jan 30, 2018 Content hidden
|