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Title: When service surpasses the guest's expectations, the guest may feel that the server has gone beyond ... Post by: rutu0309 on Feb 8, 2018 When service surpasses the guest's expectations, the guest may feel that the server has gone beyond the call of duty, which is rewarded by a generous tip and the desire to return often. The reality is that often this perception is achieved via the simplest levels of reading the needs correctly. List and briefly describe 5 possibilities for reading the needs.
What will be an ideal response? Title: When service surpasses the guest's expectations, the guest may feel that the server has gone beyond ... Post by: TRedus on Feb 8, 2018 1. Always remove extra place settings as soon as the guests have been seated, to allow extra room on the table.
2. If guests are seated in an area that may be drafty, or if the sun is shining in their eyes, the server should offer to seat the guests at another table or adjust the blinds. 3. Salt, pepper, and sugar should be moved within easy reach of guests, particularly when guests are seated at counters. 4. Never break into a guest's conversation, and time questions so that the guest will not have to try to answer with a mouth full of food. 5. Check each food plate from the kitchen to ensure completeness and for the best plate presentation prior to serving. 6. Be alert and notice when a napkin or piece of flatware has been dropped on the floor; pick it up, and immediately replace it with a clean item. 7. Recognize when guests are not in any special hurry, such as after a movie, date, or ball game, allowing for additional suggestive selling opportunities. |