|
Title: When the physical product cannot be easily differentiated, the key to competitiv Post by: S_leve3 on Nov 18, 2014 When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.
A) technology intensity B) responsivity C) ease of use D) customer training E) adaptability Title: Re: When the physical product cannot be easily differentiated, the key to competitiv Post by: milestone23 on Nov 22, 2014 Content hidden
|