Biology Forums - Study Force

A body-motion detection system is the first line of defense in fire-safety.
 
  Indicate whether the statement is true or false

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A lobby concessionaire is appointed by the rooms manager to handle and resolve guest complaints.
 
  Indicate whether the statement is true or false

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One of the difficulties with introducing empowerment is that many employees don't want it.
 
  Indicate whether the statement is true or false

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Explain the role of HR in motivating employees.
 
  What will be an ideal response?

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Explain the concept of the service profit chain.
 
  What will be an ideal response?

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Regarding group business:
 
  a. Tour guests are sold individually, but handled as a group by the front desk
  b. IT packages are sold individually, but handled as a group by the front desk
  c. Convention guests are sold individually, but handled as a group by the front desk
  d. Trade shows are developed by the sales department and presented (shown) to prospective hotel clients (also called the trades) as a means of increasing group room sales
  e. All of the above

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Energy management has grown in importance because energy is the industry's second largest operating (variable) cost after labor.
 
  Indicate whether the statement is true or false

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Detail the function HR in keeping employees and keeping them happy.
 
  What will be an ideal response?

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If it were merely a question of dollar cost, it makes good sense (cents) to retain the worker rather than recruit a new one.
 
  Indicate whether the statement is true or false

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Contractors install, maintain and pay commissions for newspaper racks and cigarette and soda dispensers that they place in hotel lobbies.
 
  Indicate whether the statement is true or false

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