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Title: The final step in the strategic management process allows an organization to understand the ... Post by: stiffler9192 on Mar 2, 2018 The final step in the strategic management process allows an organization to understand the ________.
A) effectiveness of the strategies used B) implementation of the strategies C) formulation of the strategies D) resources and capabilities it possesses Question 2 You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________. A) education and communication B) participation C) negotiation D) coercion E) cooptation Question 3 If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________. A) conducting an external analysis B) formulating its competitive strategies C) performing an internal analysis D) performing an employee audit Question 4 The major value-creating capabilities of the organization are known as its ________. A) strengths B) competitive advantages C) core competencies D) resources Question 5 Helen, the owner of Crazy Cupcakes, is conducting a SWOT analysis of her company. Which of the following represents an opportunity for expansion? A) There has been a trend toward personalized cupcakes for a variety of occasions. B) The production process was found to be highly efficient and wastage was kept to a minimum. C) In a taste test, Crazy Cupcakes products ranked higher than competitors in the taste and texture segments. D) One of Crazy Cupcakes competitors has added cookies to its product line. Question 6 You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________. A) education and communication B) participation C) negotiation D) manipulation E) coercion Question 7 Newmark RV is performing an internal analysis. Which of the following would be considered a resource? A) a patent for a special design feature B) a method of production not used by competitors C) strongly positive reviews from existing customers D) membership in RVIA, the industry association Question 8 Casey realizes that she has a personal characteristic that suggests she is not comfortable interacting with strangers. She interprets this as a(n) ________ if she is to get a job as a salesperson. A) threat B) strength C) weakness D) opportunity Title: The final step in the strategic management process allows an organization to understand the ... Post by: socob255 on Mar 2, 2018 Content hidden
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