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Title: Andrea works for a service organization that is very customer-orientated. Because of this, a great ... Post by: ctrujillo1 on Mar 2, 2018 Andrea works for a service organization that is very customer-orientated. Because of this, a great deal of power resides with the support staff, including her. This is an example of a(n):
A) adhocracy. B) divisional structure. C) professional bureaucracy. D) machine bureaucracy. Question 2 ________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas. A) Innovation B) Alteration C) Creativity D) Change Question 3 Improvements in packaging are considered examples of what target of innovation? A) Service innovation B) Process innovation C) Product innovation D) Marketing innovation Question 4 The desire to continue to perform jobs in a specific way that comes from the jobs themselves and from social pressure surrounding the jobs is: A) work group inertia. B) threats to social relationships. C) habit. D) structural inertia. Question 5 Refer to Table 13.3. Todd is an example of a: A) dynamic leader. B) transformational leader. C) country club style of leader. D) contingency style leader. Question 6 If you are asking for someone's participation in a decision in order to exercise social influence on him or her, you are using the tactic of ingratiation. Indicate whether the statement is true or false Question 7 What are social dilemmas and mixed motives? What will be an ideal response? Title: Andrea works for a service organization that is very customer-orientated. Because of this, a great ... Post by: Themanishere on Mar 2, 2018 A Answer: C D A B FALSE Social dilemmas are situations in which each person can increase his or her individual gains by acting in a purely selfish manner; however, if others also act selfishly, then the outcomes experienced by all will be reduced. As a result, persons in such situations must deal with mixed motives. There are reasons to cooperate (such as avoiding negative outcomes for all), but there are also reasons to compete (to do what is best for oneself), since if only one or a few persons engage in such behavior, they will benefit while the others will not. Title: Andrea works for a service organization that is very customer-orientated. Because of this, a great ... Post by: ctrujillo1 on Mar 2, 2018 Thank you, thank you, thank you!
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