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Title: A key component of total quality management is _____. Post by: bvillan1 on Mar 3, 2018 A key component of total quality management is _____.
a. everyone in an organization has a customer b. the organization values everyone c. doing the job faster d. all of the above e. answers a and b Question 2 Goal setting is usually used at the team level and not at the individual level. Indicate whether the statement is true or false Question 3 A systematic and explicit approach to the data-collection process _____. a. is normally not used in the problem-solving process b. is an initial approach in the OD process c. includes utilization of the inverse correlation model d. will give a higher probability for success e. none of the above Question 4 Automobile sales that occur without the involvement of a dealer are referred to as ___________ . Fill in the blanks with correct word Question 5 Most Fortune 500 companies use a functional structure because it allows them to grow and expand their operations while maintaining control over their activities. Indicate whether the statement is true or false Question 6 The case of Michael Eisner and Michael Ovitz at Disney provides an example of the potential negative consequences of in-groups. a. true b. false Question 7 ___________ is the communication style that describes people whose communication patterns are primarily indirect, and who avoid conflict, are easily persuaded/bullied, and overly concerned about pleasing others. Fill in the blanks with correct word Title: A key component of total quality management is _____. Post by: marte on Mar 3, 2018 Content hidden
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