Biology Forums - Study Force

Which of the eight dimensions of quality refers to a measure of product life?
 
 

a. Reliability
  b. Durability
  c. Serviceability
  d. Performance
  e. Perceived quality

Question 2

All of the following are specific factors that can be used to assess or evaluate quality except
 
 

a. reliability.
  b. serviceability.
  c. aesthetics.
  d. durability.
  e. All of these are dimensions of quality.

Question 3

Anthony is comparing the quality of an 800 personal computer to one that costs 1,634.
  This is an example of the ________ of quality.

 
 

a. relative nature
  b. absolute nature
  c. conformance dimension
  d. price dimension
  e. None of these

Question 4

The totality of features and characteristics of a product or service that determines its ability
  to satisfy stated or implied needs is called

 
 

a. the needs satisfaction index.
  b. the operations effectiveness ratio.
  c. the productivity/efficiency ratio.
  d. quality.
  e. redundancy.

Question 5

Testing products while they are being made is a costly and inefficient way of controlling
  quality.

 
  Indicate whether the statement is true or false.

Question 6

Surveys of executives have identified speed and time as important issues in being
  competitive.

 
  Indicate whether the statement is true or false.

Answer to #1

B

Answer to #2

E

Answer to #3

A

Answer to #4

D

Answer to #5

F

Answer to #6

T

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