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Title: A ________ records how well the company is doing year after year on customer-based measures (e.g., ... Post by: seeb1999 on Mar 7, 2019 Question 1. All of the following would be considered to be external marketing metrics EXCEPT ________.• market share • relative price • relative employee satisfaction • perceived quality/esteem • number of complaints Question 2. A ________ records how well the company is doing year after year on customer-based measures (e.g., percentage of new customers to average number of customers).• management scorecard • variance scorecard • customer-performance scorecard • mission/objectives scorecard • stakeholder-performance scorecard Title: A ________ records how well the company is doing year after year on customer-based measures (e.g., ... Post by: linds on Mar 7, 2019 Content hidden
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