|
Title: Winning companies improve the value of their customer base by excelling at each of the following ... Post by: Dymondmonae on Mar 7, 2019 Question 1. A customer touch point in the airline industry would include an item such as ________.• mechanics' ability to service the airplanes • competency of a travel agent • ease of access to the airport • reservations • the value of air travel versus surface transportation Question 2. Winning companies improve the value of their customer base by excelling at each of the following strategies EXCEPT ________.• focusing disproportionate efforts on high-value customers • increasing the longevity of the customer relationship • making low-profit customers more profitable or terminating them • reducing the rate of customer defection • retaining all customers regardless of profitability Title: Winning companies improve the value of their customer base by excelling at each of the following ... Post by: zachcarytcris on Mar 7, 2019 Content hidden
Title: Winning companies improve the value of their customer base by excelling at each of the following ... Post by: Dymondmonae on Mar 7, 2019 Thanks
|