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Title: The ultimate goal of the customer-centered firm is to create high customer satisfaction. Post by: jonnyjon on Mar 7, 2019 Question 1. For a consumer to be delighted with a product or service he or she must perceive that performance exceeds expectations.• true • false Question 2. The ultimate goal of the customer-centered firm is to create high customer satisfaction.• true • false Title: The ultimate goal of the customer-centered firm is to create high customer satisfaction. Post by: anthead on Mar 7, 2019 Content hidden
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