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Title: Unprofitable customers who defect to a competitor should be encouraged to do so. Post by: emlaai on Mar 7, 2019 Question 1. Most companies measure customer satisfaction and individual customer profitability.• true • false Question 2. Unprofitable customers who defect to a competitor should be encouraged to do so.• true • false Title: Unprofitable customers who defect to a competitor should be encouraged to do so. Post by: mnp2357 on Mar 7, 2019 Content hidden
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