Title: When Bob found out his friend was thinking about buying a new car, he strongly recommended that his ... Post by: regina nana on Mar 7, 2019 Question 1. Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This is an example of ________.• reducing the rate of customer defection • making low-profit customers more profitable • enhancing the growth potential for each customer through cross-selling • focusing disproportionate effort on high-value customers • increasing the longevity of the customer relationship Question 2. When Bob found out his friend was thinking about buying a new car, he strongly recommended that his friend look into the newest line of Ford sedans. Bob is best characterized as a(n) ________ for Ford.• prospect • first-time customer • partner • advocate • member Title: When Bob found out his friend was thinking about buying a new car, he strongly recommended that his ... Post by: mnp2357 on Mar 7, 2019 Content hidden
Title: When Bob found out his friend was thinking about buying a new car, he strongly recommended that his ... Post by: regina nana on Mar 7, 2019 Thanks
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