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Title: A ________ is a tool that allows service providers to simultaneously map out the service process, ... Post by: Frost on Mar 8, 2019 Question 1. There are three steps service firms can take to increase quality control. Which of the following is NOT one of these steps?• Monitor customer satisfaction • Invest in good hiring procedures • Standardize the service-performance process • Invest in good training procedures • Reduce customer contact points Question 2. A ________ is a tool that allows service providers to simultaneously map out the service process, the points of customer contact, and the evidence of service from the customer's point of view.• tangible good • communication material • service guarantee • credence quality • service blueprint Title: A ________ is a tool that allows service providers to simultaneously map out the service process, ... Post by: Btllllll on Mar 8, 2019 Content hidden
Title: A ________ is a tool that allows service providers to simultaneously map out the service process, ... Post by: Frost on Mar 8, 2019 Helps a lot... Now I'm ready for my quiz
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