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Title: With continuously provided services, such as public utilities or health care, customers have been ... Post by: Migo7s on Mar 8, 2019 Question 1. The appearance of physical facilities, equipment, personnel, and communication materials are the tangibles that convey service quality to consumers.• true • false Question 2. With continuously provided services, such as public utilities or health care, customers have been observed to mentally calculate their payment equity—the perceived fairness of the level of economic benefits derived from service usage in relationship to the level of economic costs.• true • false Title: With continuously provided services, such as public utilities or health care, customers have been ... Post by: Lori734 on Mar 8, 2019 Content hidden
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