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Title: Although I used to use the U.S. Postal Service because it offered better prices on package shipping, ... Post by: dwilliams11 on Mar 8, 2019 Question 1. Charles Schwab's best customers get their calls answered in 15 seconds; other customers can wait longer. This is best described as ________.• increasing consumer participation • customer empowerment through the Internet • raising service levels to retain the patronage of profitable customers • standardizing the service-performance process • fair play in service delivery Question 2. Although I used to use the U.S. Postal Service because it offered better prices on package shipping, now I almost always use FedEx because I can ship from any FedEx*Kinkos location 24 hours per day. This is an example of which of the following factors leading to customer switching behavior?• Inconvenience • Response to service failure • Involuntary switching • Ethical problems • Pricing Title: Although I used to use the U.S. Postal Service because it offered better prices on package shipping, ... Post by: Kailz1218 on Mar 8, 2019 Content hidden
Title: Although I used to use the U.S. Postal Service because it offered better prices on package shipping, ... Post by: dwilliams11 on Mar 8, 2019 Helps a lot... Now I'm ready for my quiz
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