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Title: 18. Through the use of focus groups, Sharp Health Care learned that patients _____________. a. were Post by: abrah25 on Oct 23, 2019 18. Through the use of focus groups, Sharp Health Care learned that patients _____________.
a. were still very satisfied with the care provided b. were eager to refer more of their friends to Sharp because of their great customer service c. thought their experience was not all that good d. made several compliments on numerous occasions and none were handled in a timely manner Title: Re: 18. Through the use of focus groups, Sharp Health Care learned that patients _____________. a. ... Post by: bio_man on Oct 23, 2019 Guessing A - from their website it reads: A key component of quality patient care is patient satisfaction. Patients want to be treated with empathy and kindness.
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