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Title: Why would persons with complaints provide feedback more than those with neutral or positive experiences? Post by: estebanbubaire on Aug 2, 2020 Why would persons with complaints provide feedback more than those with neutral or positive experiences?
▸ Increased need to communicate their experience in hopes of affecting change ▸ Guests who complain tend to be those who hope to receive some sort of monetary compensation ▸ Negative personalities tend to be those who seek attention through means such as complaint ▸ Those with much time on their hands tend to focus on the negative and fill out feedback forms Title: Why would persons with complaints provide feedback more than those with neutral or positive experiences? Post by: bbygirll2017 on Aug 2, 2020 Content hidden
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