Biology Forums - Study Force

For each of the following measures that could be incorporated into a balanced scorecard, identify which of the four balanced scorecard perspectives to which it would most likely belong.

a.	New employee training session

b.	Number of positive responses received from customer surveys

c.	Number of customer complaints handled by phone during month

d.	Gross profit

e.	Number of new products introduced during past year

f.	Number of defective units identified in quality control division

g.	Training on new equipment purchased

h.	Number of deliveries made within proscribed time frame

i.	Professional development seminars conducted for sales staff

j.	Recognized by major supplier as Customer of the Year

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