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Title: A customer service person comes 3 hours late to service your computer. Which of the following gaps b Post by: Statingu on Oct 12, 2015 A customer service person comes 3 hours late to service your computer. Which of the following gaps best describe this situation?
A) the gap between service quality specifications and service delivery B) the gap between service delivery and external communications C) the gap between customers' expectations and management perceptions D) the gap between management's perception and service quality specifications Title: Re: A customer service person comes 3 hours late to service your computer. Which of the following ga Post by: Russo88 on Oct 12, 2015 Content hidden
Title: Re: A customer service person comes 3 hours late to service your computer. Which of the following gaps b Post by: Statingu on Oct 18, 2015 That makes a lot sense now. Thanks again.
Title: Re: A customer service person comes 3 hours late to service your computer. Which of the following gaps b Post by: Russo88 on Oct 18, 2015 You're welcome ;) Love sharing my knowledge with the world
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