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Title: At Marriott, well-trained employees are given the authority to do whatever it takes, on the spot, to Post by: a8oobra on Apr 1, 2016 At Marriott, well-trained employees are given the authority to do whatever it takes, on the spot, to keep guests happy. This service philosophy is based on the credo that the first step to managing service quality stems from _____.
A) empowering front-line service employees B) consistently delivering good value to customers C) delivering service quality better than your competitors do D) managing service recovery well Title: Re: At Marriott, well-trained employees are given the authority to do whatever it takes, on the spot Post by: magnas on Apr 27, 2016 Content hidden
Title: Re: At Marriott, well-trained employees are given the authority to do whatever it takes, on the spot, to Post by: a8oobra on May 3, 2016 :thinking: Makes sense, thank you
Title: Re: At Marriott, well-trained employees are given the authority to do whatever it takes, on the spot, to Post by: magnas on May 4, 2016 I'll be around for the next little bit if you need anything else
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