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Title: How can customer complaints provide the firm with great value? Post by: nailat on Aug 16, 2016 How can customer complaints provide the firm with great value?
A) Customer service representatives require on-the-job training. B) Resolving complaints involves engaging in two-way communication. C) Sorting profitable and non-profitable customers becomes easier. D) Complaints provide information that is difficult to obtain by other means. E) Complaints offer an opportunity to prove the company is legally and ethically right. Title: Re: How can customer complaints provide the firm with great value? Post by: FujiRealGood on Sep 25, 2016 d?
Title: Re: How can customer complaints provide the firm with great value? Post by: nailat on Nov 26, 2016 Correct :)
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