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Title: Build-Rite has a 10% market share of a one million customer market, but 10% of Build-Rite’s ... Post by: matashola on Jan 25, 2017 Build-Rite has a 10% market share of a one million customer market, but 10% of Build-Rite’s customers are dissatisfied. Statistics suggest that 4% of dissatisfied customers will complain, but 75% of the customers that do complain are retained. However, only 5% of dissatisfied customers who do not complain are likely to be retained. How many of Build-Rite’s dissatisfied customers will likely exit?
a. 92 b. 100 c. 780 d. 9120 e. 9220 Title: Re: Build-Rite has a 10% market share of a one million customer market, but 10% of Build-Rite’s ... Post by: D-man on Jan 25, 2017 Content hidden
Title: Re: Build-Rite has a 10% market share of a one million customer market, but 10% of Build-Rite’s ... Post by: matashola on Apr 1, 2017 I'll take your word for it, thx
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