|
Title: A customer service manager at a retail clothing store has collected numerous customer complaints ... Post by: sinnefoula on Jul 12, 2017 A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM.
A) histogram B) cause-and-effect diagram C) process control chart D) scatter diagram E) quality loss function Title: Re: A customer service manager at a retail clothing store has collected numerous customer complaints ... Post by: Almeyric on Jul 12, 2017 Content hidden
Title: Re: A customer service manager at a retail clothing store has collected numerous customer complaints ... Post by: sinnefoula on Sep 21, 2017 Correct again, thank you
|