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Title: In the mass service and service factory quadrants of the service process matrix, the operations ... Post by: sinnefoula on Jul 12, 2017 In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
A) removing some services. B) automation. C) customization. D) standardization. E) tight quality control. Title: Re: In the mass service and service factory quadrants of the service process matrix, the operations ... Post by: kadaji on Jul 12, 2017 Content hidden
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