Travel and Tourism

Which of the following elements is not a way by which a hospitality facility creates a visible, ...

Which of the following elements is not a way by which a hospitality facility creates a visible, ...

Which of the following elements is not a way by which a hospitality facility creates a visible, marketable identity for its products?
a.   the style of signage

b.   the maintenance of back-of-house areas

c.   a distinctive color

HOTmike   100   1 Reply

Eleglin

Budgetary responsibility for the POM and utilities expenditures belongs to which of the following ...

Budgetary responsibility for the POM and utilities expenditures belongs to which of the following ...

Budgetary responsibility for the POM and utilities expenditures belongs to which of the following departments?
a.   security

b.   Accounting

c.   engineering

d.   rooms

HOTmike   96   1 Reply

Eleglin

Which of the following statements regarding a building’s initial construction and ongoing ...

Which of the following statements regarding a building’s initial construction and ongoing ...

Which of the following statements regarding a building’s initial construction and ongoing maintenance costs is true?
a.   There is little correlation between a building’s initial construction cost and its ongoing maintenance costs.

b.   O

HOTmike   60   1 Reply

Eleglin

Which of the following is a consideration when determining whether to repair or replace a piece of ...

Which of the following is a consideration when determining whether to repair or replace a piece of ...

Which of the following is a consideration when determining whether to repair or replace a piece of equipment?
a.   the age of the equipment

b.   the availability of parts

c.   the effects of repair on equipment efficiency

HOTmike   85   1 Reply

Eleglin

Which of the following expense items is not covered by replacement reserve ...

Which of the following expense items is not covered by replacement reserve ...

Which of the following expense items is not covered by replacement reserve funds?

a.   FF&E

b.   building expansion

c.   building repair

d.   emergency services

HOTmike   71   1 Reply

Eleglin

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and ...

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and ...

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as:

a.   emergency or breakdown maintenance.

b.   routine maintenance.

c.   preventive

HOTmike   64   1 Reply

Eleglin

Maintenance that includes preparing equipment for changes in the seasons is called:a.scheduled ...

Maintenance that includes preparing equipment for changes in the seasons is called:a.scheduled ...

Maintenance that includes preparing equipment for changes in the seasons is called:

a.   scheduled maintenance.

b.   preventive maintenance.

c.   routine maintenance.

d.   predictive maintenance.

HOTmike   54   1 Reply

Eleglin

A room data card typically includes all of the following components except:a.a detailed outline of ...

A room data card typically includes all of the following components except:a.a detailed outline of ...

A room data card typically includes all of the following components except:

a.   a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment.

b.   space for scheduling and verifying

HOTmike   70   1 Reply

Eleglin

Which of the following statements about emergency and breakdown maintenance is true?

Which of the following statements about emergency and breakdown maintenance is true?

Which of the following statements about emergency and breakdown maintenance is true?

a.   An effective maintenance management system greatly reduces the need for emergency maintenance.

b.   Even the best ongoing maintenance possible

HOTmike   61   1 Reply

Eleglin

The largest portion of the maintenance department’s POM expenditure is usually:a.water and sewage ...

The largest portion of the maintenance department’s POM expenditure is usually:a.water and sewage ...

The largest portion of the maintenance department’s POM expenditure is usually:

a.   water and sewage charges.

b.   wages and benefits.

c.   operating supplies.

d.   electrical and mechanical equipment.

HOTmike   64   1 Reply

Eleglin

Why would a hospitality facility owner seek ISO 14000 certification?

Why would a hospitality facility owner seek ISO 14000 certification?

Why would a hospitality facility owner seek ISO 14000 certification?

a.   It is required by law in most countries.

b.   It is an international standard of environmental achievement that many customers look for.

c.   The ho

HOTmike   96   1 Reply

Eleglin

Which of the following statements about reuse and the hospitality industry is false?

Which of the following statements about reuse and the hospitality industry is false?

Which of the following statements about reuse and the hospitality industry is false?

a.   Reuse has been practiced in the hospitality industry only in the past few years.

b.   Beer kegs and beverage containers holding syrup concentr

HOTmike   178   1 Reply

Eleglin

Which of the following is an example of waste transformation?

Which of the following is an example of waste transformation?

Which of the following is an example of waste transformation?

a.   having concentrated beverage syrup delivered to restaurants direct from the truck via a hose rather than in containers

b.   donating used linens to charity groups

HOTmike   72   1 Reply

Eleglin

Submetering, as a function of energy-use tracking and recording, is:

Submetering, as a function of energy-use tracking and recording, is:

Submetering, as a function of energy-use tracking and recording, is:

a.   a method of energy management in which meters are installed in energy-using areas to monitor their specific usage.

b.   an informative but very expensive to

HOTmike   84   1 Reply

Eleglin

Proper and regular maintenance of equipment reduces energy use by:a.reducing the number of ...

Proper and regular maintenance of equipment reduces energy use by:a.reducing the number of ...

Proper and regular maintenance of equipment reduces energy use by:

a.   reducing the number of unscheduled repairs needed by the equipment.

b.   not having to continually shut down and cycle up the equipment.

c.   maintaini

HOTmike   66   1 Reply

Eleglin

Which of the following statements about safety concerns in the guest bath is false?

Which of the following statements about safety concerns in the guest bath is false?

Which of the following statements about safety concerns in the guest bath is false?

a.   Appropriate cleaning chemicals have no effect on the slip resistance rating of a bathroom tub and shower.

b.   To help prevent scalding, bath a

HOTmike   53   1 Reply

Eleglin

Which of the following statements about mixing valves is true?

Which of the following statements about mixing valves is true?

Which of the following statements about mixing valves is true?

a.   They are usually not part of a guestroom water system component (such as a shower control valve).

b.   They are used to mix untreated water with the chemicals that

HOTmike   86   1 Reply

Eleglin

Which of the following systems is generally the most expensive option for heating ...

Which of the following systems is generally the most expensive option for heating ...

Which of the following systems is generally the most expensive option for heating water?

a.   oil

b.   natural gas

c.   steam

d.   electric resistance

HOTmike   70   1 Reply

Eleglin

The owner of the St. Paul Motor Inn in Minnesota is expanding the property and wants to install a ...

The owner of the St. Paul Motor Inn in Minnesota is expanding the property and wants to install a ...

The owner of the St. Paul Motor Inn in Minnesota is expanding the property and wants to install a new indoor swimming pool. To prevent heat loss, the owner plans to install the pool in as air-tight an enclosure as possible. As the facilities manager

HOTmike   60   1 Reply

Eleglin

A property's distribution and control system splits the electrical supply ...

A property's distribution and control system splits the electrical supply ...

A property's distribution and control system splits the electrical supply into:

a.   channels.

b.   transformers.

c.   feeders.

d.   frequencies.

HOTmike   62   1 Reply

Eleglin

When electrical maintenance is performed, lockout/tagout procedures:a.lock out of service those ...

When electrical maintenance is performed, lockout/tagout procedures:a.lock out of service those ...

When electrical maintenance is performed, lockout/tagout procedures:

a.   lock out of service those circuits to be worked on so that no one can accidentally energize the circuits.

b.   need not be followed in the United States.

HOTmike   59   1 Reply

Eleglin

Which of the following is a source of electrical power supply problems for hotels?

Which of the following is a source of electrical power supply problems for hotels?

Which of the following is a source of electrical power supply problems for hotels?

a.   natural phenomena, such as lightning

b.   normal utility maintenance operations

c.   faulty electrical systems in neighboring businesse

HOTmike   187   1 Reply

Eleglin

The charge based on a business’s highest rate of energy usage during a billing period is called ...

The charge based on a business’s highest rate of energy usage during a billing period is called ...

The charge based on a business’s highest rate of energy usage during a billing period is called the __________ charge.

a.   energy

b.   demand

c.   spike

d.   voltage

HOTmike   94   1 Reply

Eleglin

Convection heat loss reduces body temperature by way of:a.transferring heat from the body toward ...

Convection heat loss reduces body temperature by way of:a.transferring heat from the body toward ...

Convection heat loss reduces body temperature by way of:

a.   transferring heat from the body toward colder surfaces.

b.   transferring heat by moving cooler air over the body.

c.   perspiration transforming into a vapor.

HOTmike   88   1 Reply

Eleglin

In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator ...

In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator ...

In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator unit, then moved to the compressor and condenser units.

a.   boiled

b.   chilled

c.   recirculated

d.   vented

HOTmike   101   1 Reply

Eleglin

The centralized HVAC system offering the greatest room temperature flexibility is the:a.two-pipe ...

The centralized HVAC system offering the greatest room temperature flexibility is the:a.two-pipe ...

The centralized HVAC system offering the greatest room temperature flexibility is the:

a.   two-pipe system.

b.   three-pipe system.

c.   four-pipe system.

d.   universal system.

HOTmike   78   1 Reply

Eleglin

Water is cooled in a cooling tower by a process of:

Water is cooled in a cooling tower by a process of:

Water is cooled in a cooling tower by a process of:

a.   condensation.

b.   evaporation.

c.   compression.

d.   osmosis.

HOTmike   133   1 Reply

Eleglin

A light source’s ability to provide a perceived color similar to that which results from sunlight ...

A light source’s ability to provide a perceived color similar to that which results from sunlight ...

A light source’s ability to provide a perceived color similar to that which results from sunlight is known as the source’s:

a.   illumination.

b.   color code.

c.   lumen.

d.   color rendition.

HOTmike   144   1 Reply

Eleglin

What are the drawbacks to natural light?

What are the drawbacks to natural light?

What are the drawbacks to natural light?

a.   It can create a substantial heat gain within a building.

b.   It is considered an inefficient light source.

c.   It has poor color rendition.

d.   All of the above.

HOTmike   83   1 Reply

Eleglin

What is the most common type of electric discharge lamp?

What is the most common type of electric discharge lamp?

What is the most common type of electric discharge lamp?

a.   mercury vapor

b.   fluorescent

c.   metal halide

d.   high-pressure sodium

HOTmike   63   1 Reply

Eleglin

You manage a large hotel’s on-premises laundry. One of the laundry-room workers, whose job it is ...

You manage a large hotel’s on-premises laundry. One of the laundry-room workers, whose job it is ...

You manage a large hotel’s on-premises laundry. One of the laundry-room workers, whose job it is to remove laundry from laundry carts and sort it, comes to you with a complainthis back is hurting from constantly bending over to reach down into the b

HOTmike   123   1 Reply

Eleglin

A cool-down cycle: (Multiple Choice)

A cool-down cycle: (Multiple Choice)

A cool-down cycle:

a.   helps prevent laundry from wrinkling.

b.   keeps tunnel washers from overheating.

c.   can be a feature of both washer-extractors and dryers.

d.   a and c

HOTmike   81   1 Reply

Eleglin

Top-transfer tunnel washers:a.subject laundry to successive “baths” within the same ...

Top-transfer tunnel washers:a.subject laundry to successive “baths” within the same ...

Top-transfer tunnel washers:

a.   subject laundry to successive “baths” within the same cylinder.

b.   drain the water from the laundry before moving it along to the next bath within the washer.

c.   subject laundry to a ce

HOTmike   88   1 Reply

Eleglin

What is the most common and costly mistake institutional laundries make when drying ...

What is the most common and costly mistake institutional laundries make when drying ...

What is the most common and costly mistake institutional laundries make when drying laundry?

a.   applying too much heat at the end of the drying cycle

b.   taking too long to load or unload the dryers

c.   underloading the

HOTmike   105   1 Reply

Eleglin

“Water hammer” occurs when: (Multiple Choice)

“Water hammer” occurs when: (Multiple Choice)

“Water hammer” occurs when:

a.   water flowing rapidly through a pipe is abruptly stopped.

b.   calcium and other substances in water clog a pipe.

c.   water is incorrectly treated by the water softener.

d.   water

HOTmike   82   1 Reply

Eleglin

To seal penetrations of the roof by equipment, __________ is installed under the roofing material ...

To seal penetrations of the roof by equipment, __________ is installed under the roofing material ...

To seal penetrations of the roof by equipment, __________ is installed under the roofing material and up the sides of the equipment.

a.   jointing

b.   glazing

c.   decking

d.   flashing

HOTmike   93   1 Reply

Eleglin

Exterior walls should be inspected at least:

Exterior walls should be inspected at least:

Exterior walls should be inspected at least:

a.   once every six months.

b.   every other year.

c.   every five years.

d.   every ten years.

HOTmike   203   1 Reply

Eleglin

Joints in concrete are used to:

Joints in concrete are used to:

Joints in concrete are used to:

a.   reinforce the concrete.

b.   control the location of cracks.

c.   eliminate cracking, spalling, and scaling.

d.   absorb longitudinal load stress.

HOTmike   147   1 Reply

Eleglin

An advantage of using universal parking spaces to comply with the ADA is that:a.no “van ...

An advantage of using universal parking spaces to comply with the ADA is that:a.no “van ...

An advantage of using universal parking spaces to comply with the ADA is that:

a.   no “van accessible” signs are needed.

b.   spaces can accommodate either vans or cars.

c.   access aisles are not required.

d.   a

HOTmike   98   1 Reply

Eleglin

To “exercise” a valve is to:

To “exercise” a valve is to:

To “exercise” a valve is to:

a.   thoroughly clean it.

b.   fully open and close it.

c.   carefully lubricate it.

d.   replace it with a new one.

HOTmike   54   1 Reply

Eleglin