Travel and Tourism

Marketing by a service firm to train effectively and motivate its customer-contact employees and all ...

Marketing by a service firm to train effectively and motivate its customer-contact employees and all ...

Marketing by a service firm to train effectively and motivate its customer-contact employees and all the supporting service people to work as a team to provide customer satisfaction, is called:
 
  A) Effective hiring protocol
  B) Ef

asimpson77   13   2 Replies

asimpson77

Robert Moses's controversial Cross-Bronx Expressway helped to revitalize and rebuild an ...

Robert Moses's controversial Cross-Bronx Expressway helped to revitalize and rebuild an ...

Robert Moses's controversial Cross-Bronx Expressway helped to revitalize and rebuild an economically unstable and socially isolated "slum."

▸ true

▸ false

mbell1189   13   1 Reply

mossandtoss

Donald Olsen examined three European capitals and suggests through the title of his book the ...

Donald Olsen examined three European capitals and suggests through the title of his book the ...

Donald Olsen examined three European capitals and suggests through the title of his book the importance of seeing "the city as a work of art." Which was NOT one of the cities?

▸ London

▸ Paris

▸ Rome

▸ Vienna

Conny Young   13   1 Reply

gurdeep

Visual sociologist Camilo Jose Vergara observes that murals

Visual sociologist Camilo Jose Vergara observes that murals

[html]Visual sociologist Camilo Jose Vergara observes that murals

▸ can provide a sense of presence and a response to the deprivations and realities of ghetto life.

▸ represent an unwarranted and dangerous glorification of urban gang life.

▸ shoul

Jamesgrams   13   1 Reply

angie68

Tacitus expressed criticism of the social conditions of his time :

Tacitus expressed criticism of the social conditions of his time :

Tacitus expressed criticism of the social conditions of his time
 
  A) by describing the virtues of the Germanic tribes.
  B) by writing sarcastic poetry.
  C) through his speeches in the senate.
 

ankahukuk   14   1 Reply

lowster11

The industrialist who mass-produced ships during World War II was

The industrialist who mass-produced ships during World War II was

The industrialist who mass-produced ships during World War II was
 
  a. Sewell Avery.
  b. Henry J. Kaiser.
  c. Henry J. Stimson.
  d. Bernard Baruch.
  e. John Boeing.

Rodas   14   1 Reply

Dr.Vista

What was Black Thursday?

What was Black Thursday?

What was Black Thursday?
 
  What will be an ideal response?

ub|k   14   1 Reply

Celestial

Explain how the European relationship with China changed from astonishment and admiration to ...

Explain how the European relationship with China changed from astonishment and admiration to ...

Explain how the European relationship with China changed from astonishment and admiration to criticism and frustration.
 
  What will be an ideal response?

Twitchin   14   1 Reply

Celestial

The term republicanism refers to:

The term republicanism refers to:

The term republicanism refers to:
 
  A) governmental doctrines dedicated to changing social structures through revolutionary means.
  B) a system of government where major industries are owned and controlled by the st

Twitchin   14   1 Reply

lowster11

Which of the following was NOT a reason why some colonists were reluctant to withdraw from the ...

Which of the following was NOT a reason why some colonists were reluctant to withdraw from the ...

Which of the following was NOT a reason why some colonists were reluctant to withdraw from the British Empire?
 
  A) They had families in England and felt connected to the mother country.
  B) They had commercial ties

ub|k   14   1 Reply

Okaztle

Which of the following is a true statement about the Anasazi?

Which of the following is a true statement about the Anasazi?

Which of the following is a true statement about the Anasazi?
 
  A) They were known for their step-tiered temples and dominated the Yucatan Peninsula.
  B) They were the earliest settlers of North America who were of

ub|k   14   1 Reply

doctorfede

Which of the following was the largest of the communal utopian experiments in the United States ...

Which of the following was the largest of the communal utopian experiments in the United States ...

Which of the following was the largest of the communal utopian experiments in the United States during the first half of the nineteenth century?
 
  a. Brook Haven
  b. The Davidians
  c. The Shakers
&nbs

ankahukuk   14   1 Reply

lowster11

The alleviation of poverty through state agencies and social reform was encouraged by

The alleviation of poverty through state agencies and social reform was encouraged by

The alleviation of poverty through state agencies and social reform was encouraged by
 
  a. Marx.
  b. Gaskell.
  c. Green.
  d. Bakunin.
  e. Engels.

ub|k   14   1 Reply

Okaztle

The sepoy revolt was caused by

The sepoy revolt was caused by

The sepoy revolt was caused by
 
  a. the traditional hostility between Muslims and the Buddhist majority.
  b. British tax policies in India.
  c. British racial policies in India.
  d. the use of a

ankahukuk   14   1 Reply

Dr.Vista

Name several aspects of member communications.

Name several aspects of member communications.

Name several aspects of member communications.
 
  What will be an ideal response?

wos   14   1 Reply

hehehxd

Describe the demographic make-up of railroad customers as compared to airlines. What will be an ...

Describe the demographic make-up of railroad customers as compared to airlines. What will be an ...

Describe the demographic make-up of railroad customers as compared to airlines.
 
  What will be an ideal response?

JackJ   14   1 Reply

Liyahmarie22

The chapter explains that 70 to 80 percent of all objections are misunderstandings, not liabilities. ...

The chapter explains that 70 to 80 percent of all objections are misunderstandings, not liabilities. ...

The chapter explains that 70 to 80 percent of all objections are misunderstandings, not liabilities. Explain with an example.
 
  What will be an ideal response?

JackJ   14   1 Reply

feqwfasdfsda

Why does Japan have such a wide imbalance between visitor arrivals and outbound volumes? What ...

Why does Japan have such a wide imbalance between visitor arrivals and outbound volumes? What ...

Why does Japan have such a wide imbalance between visitor arrivals and outbound volumes?
 
  What will be an ideal response?

rvalen98   14   1 Reply

ha im xavier

Downtime Reports are used whenever the night audit crew takes a break for rest or meals. (True or false?)

Downtime Reports are used whenever the night audit crew takes a break for rest or meals. (True or false?)

Downtime Reports are used whenever the night audit crew takes a break for rest or meals.
 
  Indicate whether the statement is true or false


Detail an overview of food and beverage operations in casinos.
 
  What

CB96   14   2 Replies

CB96

Which of the following is a semi-fixed expense:

Which of the following is a semi-fixed expense:

Which of the following is a semi-fixed expense:
 
  a. Debt payment
  b. Power/energy/water
  c. Toilet tissue
  d. Real estate taxes
  e. All of the above


The information that appears on the top of a com

Sqwill23   14   2 Replies

Sqwill23

Folios are settled (paid) in one of three ways: with cash, with credit, with an allowance. ...

Folios are settled (paid) in one of three ways: with cash, with credit, with an allowance. ...

Folios are settled (paid) in one of three ways: with cash, with credit, with an allowance.
 
  Indicate whether the statement is true or false


Per diem room rates are those established by the American Hotel & Lodging Associa

Samantha1124   14   2 Replies

Samantha1124

How can productivity be defined in the work place? What will be an ideal ...

How can productivity be defined in the work place? What will be an ideal ...

How can productivity be defined in the work place?
 
  What will be an ideal response?


What would be the consequences of providing too much air flow in a space?
 
  What will be an ideal response?


W

lemalcolm   14   2 Replies

lemalcolm

Gronroos in his research in service quality states that quality is what guests perceive, and he ...

Gronroos in his research in service quality states that quality is what guests perceive, and he ...

Gronroos in his research in service quality states that quality is what guests perceive, and he defined quality along two dimensions: technical or process related, and functional or outcome related.
 
  Indicate whether the statement is tr

zariacofer9   14   2 Replies

zariacofer9

The firm's value can be easily explained by the NPVs of each CM Indicate whether the statement ...

The firm's value can be easily explained by the NPVs of each CM Indicate whether the statement ...

The firm's value can be easily explained by the NPVs of each CM
 
  Indicate whether the statement is true or false


What is a player's group and what does it allow casinos to do?
 
  What will be an ideal response

Irelandgb   14   2 Replies

Irelandgb

What is a significant difference between a KEC and a foodservice design consultant?

What is a significant difference between a KEC and a foodservice design consultant?

What is a significant difference between a KEC and a foodservice design consultant?
 
  a) Foodservice design consultants have college degrees while KECs do not
  b) Foodservice design consultants may not trade in kitchen equipment bu

zariacofer9   14   2 Replies

zariacofer9

Handheld/mobile POS promote the following:

Handheld/mobile POS promote the following:

Handheld/mobile POS promote the following:
 
  a. Increased guest counts and guest satisfaction
  b. Increased labor costs and guest counts
  c. Fewer mistakes and guest counts
  d. Reduction in labor costs
  e. A and D

callie   14   2 Replies

callie

The first phase that most multi-unit managers master is ___________.

The first phase that most multi-unit managers master is ___________.

The first phase that most multi-unit managers master is ___________.
 
  a. Marketing
  b. Human resources
  c. Operations
  d. Manipulating the numbers
  e. All of the above are correct


If we have four o

sswise1   14   2 Replies

sswise1

List and describe the attributes sought by the Malcolm Baldrige Quality Award Program. What will ...

List and describe the attributes sought by the Malcolm Baldrige Quality Award Program. What will ...

List and describe the attributes sought by the Malcolm Baldrige Quality Award Program.
 
  What will be an ideal response?


How does one go about computing the cost of a quality error? What are the most costly quality errors?

SpicyBoi   14   2 Replies

SpicyBoi

The term _______________ is used to express the dual focus of getting and keeping customers by ...

The term _______________ is used to express the dual focus of getting and keeping customers by ...

The term _______________ is used to express the dual focus of getting and keeping customers by bringing together the concepts of quality, customer service and marketing.
 
  Fill in the blank(s) with correct word


_______ ___

asimpson77   14   2 Replies

asimpson77

The climate dimensions relate to a specific _________ strategy. (Fill in the blank)

The climate dimensions relate to a specific _________ strategy. (Fill in the blank)

The climate dimensions relate to a specific _________ strategy.
 
  Fill in the blank(s) with correct word


The channels that connect the company and its various customers are referred to as the ____________.
 
  F

SpacySmol   14   2 Replies

SpacySmol

Which types of tasks performed by a POM department involve the customary care of the hotel facility? ...

Which types of tasks performed by a POM department involve the customary care of the hotel facility? ...

Which types of tasks performed by a POM department involve the customary care of the hotel facility?
 
  A) Routine
  B) Preventive
  C) Emergency
  D) Outsourced


In a well-managed hotel, who should be able to

seterria   14   2 Replies

seterria

The two most commonly used tools to evaluate the effectiveness of a hotel's sales effort are the ...

The two most commonly used tools to evaluate the effectiveness of a hotel's sales effort are the ...

The two most commonly used tools to evaluate the effectiveness of a hotel's sales effort are the STAR report and the
 
  A) P&L.
  B) pace report.
  C) manager's daily.
  D) occupancy forecast.


A hotel's Sales

Darkflower73   14   2 Replies

Darkflower73

What are nine general areas of responsibility of a managed services manager? What will be an ...

What are nine general areas of responsibility of a managed services manager? What will be an ...

What are nine general areas of responsibility of a managed services manager?
 
  What will be an ideal response?


Costly Financial Distress (CFD) can imply all of the following except:
 
  A) the use of too little

boobear86   14   2 Replies

boobear86

Mele criticizes approaches that ignore the role of power in urban image making. How does the ...

Mele criticizes approaches that ignore the role of power in urban image making. How does the ...

Mele criticizes approaches that ignore the role of power in urban image making. How does the struggle over the New York community called Loisada illustrate his point?

WagnerL   14   1 Reply

keelolo84

Explain Wilson and Kelling's "broken windows" theory and at least one major criticism of it.

Explain Wilson and Kelling's "broken windows" theory and at least one major criticism of it.

Explain Wilson and Kelling's "broken windows" theory and at least one major criticism of it.

Dianajupiter1   14   1 Reply

Kween

Although there are many, mixed motives for immigration, the main explanation for the massive ...

Although there are many, mixed motives for immigration, the main explanation for the massive ...

[html]Although there are many, mixed motives for immigration, the main explanation for the massive movement of people to the United States in the early 20th century was that

▸ employers in the United States mounted massive recruiting drives, sending

rizki30   14   1 Reply

keelolo84

There is no connection between the policies and processes that created a largely White suburbia ...

There is no connection between the policies and processes that created a largely White suburbia ...

There is no connection between the policies and processes that created a largely White suburbia after WWII and the intensification of African American ghettos.

▸ true

▸ false

pjmierek92   14   1 Reply

Asiarenee

In the last 15 years, there has been a resurgence of inner-city neighborhoods in many American cities.

In the last 15 years, there has been a resurgence of inner-city neighborhoods in many American cities.

In the last 15 years, there has been a resurgence of inner-city neighborhoods in many American cities.

▸ true

▸ false

jupe2017   14   1 Reply

DEMarcet13

Brahes work was vital in confirming mathematically the Copernican heliocentric hypothesis. ...

Brahes work was vital in confirming mathematically the Copernican heliocentric hypothesis. ...

Brahes work was vital in confirming mathematically the Copernican heliocentric hypothesis.
 
  Indicate whether the statement is true or false.

Rodas   15   1 Reply

doctorfede

What was the purpose of deification?

What was the purpose of deification?

What was the purpose of deification?
 
  A) to make sure trade routes were open
  B) To honor the Caesars by giving them divine honors after death, and solidify the political rule of the emperors
  C) To more

pattiluce   15   1 Reply

lowster11