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Jahishan Jahishan
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7 years ago
Which of the following statements is true regarding surface acting?
A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
E) Surface acting is trying to modify our true inner feelings based on display rules.
Textbook 
Essentials of Organizational Behavior

Essentials of Organizational Behavior


Edition: 13th
Authors:
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boosterbooster
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7 years ago
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Jahishan Author
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7 years ago
Thank you, thank you, thank you!
oscar520000
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Yesterday
Thanks for your help!!
brina10
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2 hours ago
This site is awesome
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