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Thomasvep Thomasvep
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4 years ago
Why must the foodservice operation meet or exceed guest service expectations?

▸ If service does not measure up, the experience will be negative

▸ Guests have different expectations, so it is impossible to please all

▸ Operations must only meet expectations to achieve satisfaction

▸ Food, not service, is the deciding factor in whether or not a guest returns
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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pauldarkmagepauldarkmage
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4 years ago
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Thomasvep Author
wrote...

4 years ago
Thanks
jbarnett14
wrote...

Yesterday
Smart ... Thanks!
amandamraz
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2 hours ago
Good timing, thanks!
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