The purpose of the diagnostic phase is _____.
a. to provide a basis for selecting change strategies
b. to specify the nature of the exact problem
c. to identify underlying causal forces
d. all of the above
e. none of the above
Question 2The structure that organizations most commonly adopt to solve the control problems that result from producing many different kinds of products in many different locations for many different types of customers is the divisional structure.
Indicate whether the statement is true or false
Question 3Those with a(n) _______ locus of control tend to view fate or luck rather than personal effort as the cause of their successes or failures.
Fill in the blanks with correct word
Question 4Job enrichment theory holds that the _____ should be increased.
a. challenge of the work
b. monetary rewards for doing a job
c. fringe benefits
d. all of the above
e. answers b and c
Question 5The cost of an extended warranty is typically not negotiable.
Indicate whether the statement is true or false
Question 6________ are people who have an interest or claim in an organization, in what it does, and in how well it performs.
A) Stakeholders
B) Early adopters
C) Boundary spanners
D) Late adopters
Question 7The Leader-Member Exchange (LMX) model suggests leaders develop two groups of followers; those in the in-group and those in the out-group.
a. true
b. false
Question 8The organization mirror provides a means for a work group to _____.
a. improve its operating relations with other groups
b. tell the rest of the organization what type of work it does.
c. practice laboratory learning techniques
d. become more cohesive in order to place higher expectations upon its members
e. all of the above
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