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cristinaloayza cristinaloayza
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6 years ago
In terms of dealing with a customer problem, a worker with tendencies toward service-oriented organizational citizenship behavior, is likely to
 
  A) go beyond ordinary expectations to solve the problem.
  B) carefully follow company procedures in resolving the problem.
  C) ask a coworker to take responsibility for the problem.
  D) convince the customer that the problem is not serious.
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srw23557srw23557
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6 years ago
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#2
4 years ago
Really helps!
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#3
3 years ago
Thank you!
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#4
3 years ago
Ty!
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