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aggotfay aggotfay
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Posts: 816
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6 years ago
When making reminder calls and doing callbacks, if the person who answers asks you why you are calling, _____.
 
  a. explain that it is office protocol to not discuss such information
  b. nicely tell them that you don't have time to answer questions right now
  c. explain that it is none of their business
  d. explain that confidentiality laws prevent you from revealing that information to anyone other than the patient.
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6 years ago
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