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K3lly_1996_R3ne K3lly_1996_R3ne
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Posts: 670
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6 years ago
According to Kaplan and Norton, a balanced scorecard includes all of the following key performance measurement areas except the _____.
 a. customer satisfaction perspective
  b. operational excellence perspective
  c. innovation perspective
 d. human resource perspective
 e. financial perspective
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6 years ago
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