Over a period of three years, BSPD applied for the Baldrige Award. In 2000, the company did not ...

The Baldrige examiners recognized that BSPD had some key strengths and outstanding practices, for example: BSPD uses a fact-based systematic planning process throughout the organization, from setting its overall organization direction to details such as determining its recognition and reward system. BSPD collects inputs, either directly or indirectly, from customers, employees, suppliers, peer groups within the industry, professional organizations, and benchmark organizations outside of the industry. Senior leaders use that information to set short-range and longer-range objectives that align with each of its four major goals. Employee teams create action plans to meet those goals and objectives. BSPD has an extensive system for collecting performance data in its QID for daily monitoring of performance, for monthly analysis and review, for creating new action plans to address processes falling short of performance goals, and for annual strategic planning. This systematic approach is a key factor in the division's success in meeting the requirements of its customers.